3.4 Managing and reporting on service delivery
Each of the links below takes you to a summary giving an overview of a key SPARC document.
At the bottom of each summary page you also have a link you can use to access the full document.
- 3.4.1 Lagos State service charters put customer service at the forefront
- 3.4.2 Lagos State Service Charter Policy
- 3.4.3 Water Board customer service charter, Kano State
- 3.4.4 Ministry of Water Resources customer service charter, Kano State
- 3.4.5 Ministry of Finance and Economic Planning service charter, Jigawa State
- 3.4.6 Implementing service standard charters in Jigawa State
- 3.4.7 Workshop on improving service standards in Lagos State
- 3.4.8 Assessing service performance of Enugu State ministries
- 3.4.9 Service targets and standards in central agencies in Jigawa State
- 3.4.10 Service performance of Kano State Water Board
- 3.4.11 Conceptualising service charters in the Kaduna State public service
- 3.4.12 Assessing service standards in pilot MDAs in Lagos State
- 3.4.13 Workshop on evaluating service standards in Lagos State